Car Hire

Security deposit refund request.

Please complete the form below with your rental details and your preferred refund option. Submitting this form initiates the refund process; the final refundable amount is determined by the terms of your rental agreement.

Important: All deposit refunds are processed within 14 working days from the date this form is submitted.

Your rental details

Please provide the following exactly as it appears on your rental contract.

Full name on contract

Email address on contract

Vehicle return date

Your refund preference

Refund to my original cardThis is the fastest and most common option. We'll process the applicable refund directly to the card we have securely on file for your rental. No fees apply.My payment details have changedSelect this if your original card has expired or your details have changed. A member of our accounts team will contact you securely by phone to arrange a manual bank transfer. Please note: our business bank charges €35 to process a manual bank transfer, which we unfortunately have to pass on — this is deducted from your deposit.Keep my deposit for my next rentalAs a returning customer, keep your security deposit on file with us. It's automatically used as the deposit for your next rental, saving you time at the counter.

Additional notes (optional)

For your security, please do not enter any bank account numbers, IBANs or card details here. If a bank transfer is needed, our team will contact you by phone.

How would you rate your overall experience with us? *

Questions? Email accounts@purplegroup.es.

Security deposit refund request.

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