Your Purple Cars Guide

Damages Deposit & Insurance Options

You have two options for covering potential vehicle damage:

We recommend Option 2 for worry-free driving.

Drivers

• Main driver: included free.
• Additional drivers: €25 per month each (must meet age/licence requirements and be added to the agreement).

Booking & Cancellation

• Book up to 180 days in advance.
• Secure your car by paying the full first month's rental upfront.
• Cancellations more than 72 hours before pickup: full refund minus €48 admin fee.
• Within 72 hours or no-show: no refund.

Breakdown Assistance — RACE Policy

All our vehicles include upgraded 24/7 roadside assistance from RACE. What to do in the event of a breakdown:

When calling, please provide your car's registration number.

Important notes

• Stay with the vehicle — Spanish law requires the driver to be present for assistance.
• The vehicle must be recovered to our designated service centre: Purple Cars Service Centre (formerly Estepona Tyres), Calle Miguel Servet 2, Polígono Industrial, Estepona 29680. Other garages are not covered.
• A courtesy car may be provided after inspection (subject to availability).

ITV / Service Due — keeping you roadworthy

You'll be informed of the vehicle's ITV due date at pickup. We'll contact you 7 days in advance to arrange a convenient appointment and provide a courtesy car.

The ITV centre is government-run, so we work around their schedule. Please drop the car to us the day before; we need it for at least 48 hours for checks and servicing.

Need ITV for your own car? See our managed ITV service or the full Service Centre.

Accidents & Reporting

In the event of any accident (however minor), call us immediately on +34 851 000 726 (Mon–Fri 9am–6pm), or message us on WhatsApp at +34 630 54 21 51.

Spanish law requires completion of the European Accident Statement form — we'll guide you through it.

Air Conditioning & Regassing Policy

• Runabout Fleet: Air conditioning is fitted but regassing is not offered (due to vehicle age — reflected in the low price). Non-essential features are not guaranteed.
• Budget Fleet: Air conditioning as standard. Optional super-cold regass available at our service centre for €62.50 (appointment required, ~1 hour).
• Premium Fleet: Air conditioning fully maintained with regassing included.

Day-to-Day Fluid Management

Keeping fluid levels topped up (oil, coolant, washer fluid, etc.) is your responsibility. Feel free to bring the car to our service centre anytime — we're happy to help. Please note: engine damage from low oil is not covered.

Payments

We accept all major debit and credit cards. Monthly payments are securely processed — your card is charged automatically each month.

What Documents Do I Need to Bring?

For a smooth pickup, please bring originals of:

• Your driving licence
• TIE / DNI (Spanish residents) or passport / ID card (non-residents)
• Proof of address where the car will be kept

General Rental Information

• Specialisation: Long-term rentals only (30+ days).
• Fuel policy: Return with the same fuel level (no refunds for extra fuel). The correct fuel type is highlighted in your paperwork.
• Speeding / parking fines: Full fine + €34 admin fee charged to your card. Fines are reissued in your name — disputes must be taken up with the issuing authority.

We're here to make your long-term rental simple and enjoyable. Any questions? Just ask.