Support · FAQs
Questions? We've got answers.
Everything about booking, our fleets, pricing, deposits, breakdowns and more.
Booking & Eligibility
8How do I get a quote or book a car?
Browse our fleets online, find the car that suits your budget and needs, and book directly through our website. For more detail see Your Purple Cars Guide. If you have any questions before booking, get in touch via email at hire@purplecars.es or contact us.
What is your minimum rental period?
Our minimum rental period is 30 days. We specialise exclusively in long-term hire — we do not offer daily or weekly rentals.
What types of contract do you offer?
We offer two types of contract. A fixed-term contract if you know exactly how long you need the car, or a flexible monthly rolling contract if your plans are less certain, with easy cancellation.
What happens if I cancel early on a fixed-term contract?
Fixed-term contracts are committed rentals for an agreed period. If you cancel before the end of your fixed term, no refund will be issued for the remaining period. If you are unsure how long you need the car, we recommend choosing our flexible monthly rolling contract instead.
What are the age requirements for renting?
Requirements vary by fleet. For Runabout cars, you must be a minimum of 21 years old and have held a full driving licence for at least two years. For Budget, Mid-Range and Premium cars, you must be a minimum of 25 years old.
Is there a maximum age limit?
Yes, our maximum age limit for renting is 75 years old.
What documents do I need to bring?
You will need your original driving licence. Spanish residents must bring their TIE or DNI. Non-residents must bring their ID card. You will also need to provide proof of address where the car will be kept.
Do you carry out credit checks?
No. We do not carry out credit checks and no credit card is required to rent with us.
Fleets & Vehicles
5What types of cars do you offer?
We offer used vehicles, individually priced based on age, mileage and condition. Our fleet of 175+ cars is split into four categories — Premium (Platinum), Mid-Range (Gold), Budget (Silver) and Runabout (Bronze). See all fleets.
Why are your cars used and not new?
Because used cars allow us to offer genuinely affordable long-term hire. Our cars range from nearly-new (around 4 years old) to higher-mileage vehicles. Every car is priced individually and honestly.
What is a Runabout car?
Runabouts are our oldest, highest-mileage vehicles, ideal for short local trips. They are mechanically sound but are recommended for use within a 150km radius of Estepona. Runabouts are manual transmission only. Browse the Runabout fleet.
Are automatic cars available?
Yes, automatic vehicles are available in our Mid-Range and Premium fleets. They are priced individually and on average around 25% more expensive than manual cars. Availability is subject to stock.
Do all cars come with unlimited mileage?
Yes, unlimited mileage is included as standard across all our fleets.
Pricing & Payments
4How are your cars priced?
Every car in our fleet is priced individually based on its exact age, mileage and condition. The price you see on the website is the price you pay — there are no hidden fees or mandatory extras.
What is included in the monthly price?
Your monthly rental includes unlimited mileage, upgraded 24/7 roadside assistance, a courtesy car in the event of a breakdown, taxes and third-party liability insurance. You only handle fuel and your choice of damage protection.
How do I pay?
We accept bank transfers and cash. We do not require a credit card. Your first month's payment is due when you collect the car.
Is there a security deposit?
Yes, a refundable security deposit is required. The amount varies by fleet. Alternatively, you can opt for our Zero Excess option, which removes the deposit entirely in exchange for a small additional monthly fee.
Damage Protection & Deposits
4What is the Zero Excess option?
Our Zero Excess option means you are fully covered in the event of damage — no deposit, no excess to pay. It costs a little more per month but gives you complete peace of mind.
What happens if I damage the car?
If you have taken the standard damage protection, you are liable up to the amount of your security deposit. If you have taken the Zero Excess option, you have no liability and no excess to pay.
How do I get my deposit back?
Once you return the car and it has been inspected, we will process your refund within 14 working days. You can use our Deposit Refund Request form to initiate the process.
What is not covered by damage protection?
Standard damage protection covers accidental collision damage. It does not cover tyres, glass, undercarriage, or damage caused by negligence. The Zero Excess option covers all damage from accidental collision.
Breakdown & Accidents
3What do I do if I break down?
During office hours (Mon–Fri 9am–6pm), call or WhatsApp +34 630 54 21 51. Outside office hours, call RACE directly on +34 900 104 020 and press option 1. Please stay with the vehicle — Spanish law requires the driver to be present for assistance.
Who provides the roadside assistance?
All Purple Cars vehicles come with upgraded 24/7 roadside assistance provided by RACE, a leading national provider.
What if I have an accident?
Contact the office as soon as possible on +34 851 000 726 or WhatsApp +34 630 54 21 51. If there are injuries, call the emergency services (112) first. Never admit liability or sign anything at the scene.
General
2Where are you based?
We are based at Calle Miguel Servet 2, Polígono Industrial, 29680 Estepona, Málaga. We cover the Costa del Sol from Gibraltar to Mijas.
What languages do you speak?
Our team speaks English, Spanish, Hungarian, Russian and Romanian. You can always reach us in English — no translation apps needed.
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